Services

OARS*tm OPEN ACCESS REtestCORDS SYSTEM

Products & Services

NEW!!! Open Access Record Request System

Town Square Software introduces OARS (Open Access Records System) designed SPECIFICALLY to help local governments, school districts, and other entities comply with the requirements of Pennsylvania’s new Right to Know law.

This law is considered to be the most liberal in the nation when it comes to allowing citizens prompt access to almost all documentation maintained by public sector organizations.

Our system can track all record requests that your jurisdiction receives and document all efforts you make to respond to those requests. It will also provide an “Audit Log” in case of later disputes.

We recommend that you talk with your solicitor regarding this new law and check out the site http://openrecords.state.pa.us/ for more detailed information. Then call us for a personal demonstration of what OARS can do for you.

eCIVICALL

eCIVICALL helps cities and counties manage citizen inquiries, concerns, and complaints. It is the culmination of more than thirteen years of assisting local governments to serve their communities better while saving both money and time.
eCIVICALL easily and reliably:

Logs citizen issues
Generates email responses
Refers issues to the correct department
Generates work orders
Tracks the status of government and vendor response
Generates both standard and customized reports
Allows for extensive configuration to your specific needs

    Its browser-based design enables citizens to enter and track their concerns and requests on line. eCIVICALL also allows your designated employees to check issue status, make assignments, record actions and comments, and generate reports from any Internet access point.
    eCIVICALL uses the latest, browser-based technology: MicroSoft .NET and SQL Server, along with Crystal Reports. eCIVICALL's flexible architecture also facilitates integration with your current financial and management systems.
    You and your fellow employees will appreciate eCIVICALLs power, ease of installation and use, and reasonable price tag.
    Your citizens will appreciate eCIVICALL's simplicity and the peace of mind they will get when they see that their concern/request has been promptly addressed.

EOC Call

    One of the most important tasks local governments face is dealing with civil emergencies. Natural disasters such as storms and earthquakes and man-made disasters such as fires and toxic spills require immediate and effective action.
    Time and resources are always scarce and cannot be wasted on bureaucratic inefficiency. And, while the Federal government can provide valuable assistance and compensation, extensive documentation must be maintained according to the Federal requirements.
    EOC Call is your IT solution for your Emergency Operations Center. Developed in partnership with the City of Cape Coral, Florida, EOC Call is based on the Federal National Incident Management System (NIMS) requirements for the Operational Procedures of Command Center posts, and the Staffing of EOC Personnel
    EOC Call automates your Emergency Operations Center from when you first Activate through to the end of the Clean Up phase. It is an internet based product and can be run from main, backup, and/or remote servers, so it is always up.
    Specifically, EOC Call provides:

Complete tracking of all activities for the Incident Commander and all other Positions
Separate tracking for calls from the outside and for internal messages
Correct templates for NIMS Command post
FEMA forms for expedited reimbursement
Customized forms for your own jurisdiction (available as an option)
Configurable, real-time updates on your screen(s)
Automatic emails to designated recipients
Tracking for responses to assignments
Broadcast messaging to all need to know parties
Tracking of command post authority positions throughout the emergency activation
The ability to analyze the effectiveness and efficiency of emergency operations by seeing all activities during activation through to the clean up